Trust & continuity

Core application data is stored on servers in the European Union (EU/EEA region). The database runs on PostgreSQL with encrypted connection. Files (documents, attachments) are stored separately with secured access.

Email delivery is provided by Postmark service (USA), certified under the EU-U.S. Data Privacy Framework.

Technical details on the page Security.

Data belongs to your organization. The verwalt.ch platform is technical infrastructure — we do not acquire ownership rights to your content.

• Documents, votes and records belong to the organization that created them
• Personal data belongs to individual users
• The platform operator only processes data based on a contract (DPA)

Details are governed by Terms of use and Data processing agreement.

You can download all data at any time:

• Personal export — each user can export their data in Profile (GDPR Art. 20)
• Organization export — administrator can export members, votes, audit records and timeline in Administration → Exports section

Formats: JSON (personal), CSV and PDF (organization).

No vendor lock-in. We do not charge exit fees. You can delete the account and export data. For paid plans, access may run until the end of the paid period; cancellation/refunds follow the Terms and the payment provider settings.

We distinguish a contractual obligation from an operational goal.

Contractual obligation (DPA Art. 9) — After you stop using the platform, we enable an export of the organization data in a machine-readable format. After a reasonable period we deactivate the organization (soft-delete).

Operational goal — The points below are not a contractual SLA. They are goals we aim for if platform operations were to end:

1. Advance notice — In case of service termination, we aim to notify all administrators by email at least 60 days in advance.
2. Export window — Throughout the notice period, we aim to keep the system functional, including export of all data.
3. Audit records — We aim to keep records of votes and decisions available for download until the last day of service.

The contractual part is in the Data processing agreement (DPA): Article 9 covers export after use ends and deactivation after a reasonable period.

Backups are an operational goal, not a contractual SLA.

• Database is backed up regularly (typically daily) with a target retention of 30 days
• Files are stored redundantly (per current configuration)
• Backups are encrypted and stored separately from production data (per current configuration)

Security details: Security

The verwalt.ch platform is operated by TimeDeals Pavelka (Einzelunternehmen (Swiss registered sole proprietorship)).

Berglistrasse 28a, 8180 Bülach, Switzerland
UID: CHE-393.597.780

Verwalt.ch was created from the conviction that even small organizations deserve clear and transparent management — without unnecessary bureaucracy and at a fair price.

Contact: info@verwalt.ch · Contact page

Contact channel: info@verwalt.ch (general inquiries) · privacy@verwalt.ch (data protection)

Usual response time: 1–2 business days. In case of urgent issues, we strive to respond within 24 hours.

We inform about planned maintenance via banner in the application at least 24 hours in advance. Verwalt.ch currently does not provide SLA with guaranteed availability. For organizations requiring SLA, we offer individual solutions within the Plus plan — contact us.